Refund Policy
Last updated: Tuesday, 06 January 2026
This Returns & Refunds Policy applies to purchases made through the Sophie Welsh website.
1. Your Right to Cancel (UK & EU Customers)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without giving a reason.
To exercise this right, you must notify me by email within 14 days of delivery.
2. Returning an Item
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Returned items must be in their original condition and packaging.
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You are responsible for the cost of return postage, unless the item is faulty or damaged.
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Items must be returned within 14 days of notifying cancellation.
I strongly recommend using a tracked or insured service when returning artwork.
3. Refunds
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Once the returned item has been received and inspected, a refund will be issued within 14 days.
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Refunds will be made using the original payment method.
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Original delivery costs will be refunded at the basic delivery rate (as required by law).
4. Damaged or Faulty Items
If your artwork arrives damaged or faulty, please contact me within 48 hours of delivery and include:
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A description of the issue
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Clear photographs of the damage and packaging
In these cases, return postage costs will be covered, and you may choose a replacement (where possible) or a full refund.
5. Non-Returnable Items
The following items are non-returnable, unless they arrive damaged or faulty:
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Bespoke or commissioned artwork
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Personalised items
This does not affect your statutory rights.
6. International Returns
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International customers are responsible for return shipping costs unless the item is faulty or damaged.
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Any customs duties or taxes paid are non-refundable.
7. How to Request a Return or Refund
Please contact: Sophie@SophieWelsh-Art.com
Include your order number and reason for return to help process your request quickly.
8. Exchanges
Exchanges are not guaranteed and depend on availability. Please contact me before returning an item if you wish to request an exchange.